Nortel Notes – October 2012
by Phil Ruffin Q: Some of my users phones have a Ring Again button. I remember years ago I was able to use that feature to wait in line for somebody when I get a busy signal.
View ArticleNortel Notes – November 2012
by Phil Ruffin Q: We have an analog wall phone at the loading dock where the drivers will call to have someone from the office come and take their shipment. They dial the extension number posted by...
View ArticleNortel Notes – December 2012
by Phil Ruffin Q: Can you answer a basic question? I get complaints from all over the store about this from time to time, and no one seems to know how to fix it. Our sales associates all use analog...
View ArticleNortel Notes
by Phil Ruffin Q: I think it’s weird that our phones show the caller ID in the display but when a second call comes in it just shows the extension of the phone we’re on instead of the number that’s...
View ArticleNortel Notes – March 2013
by Phil Ruffin Q: My boss wants to work from home and have her phone working there so she can call over our network, have her caller ID from work, make long-distance calls and such. Is that possible?
View ArticleNortel Notes – April 2013
by Phil Ruffin Q: Some of my phones red light won’t work when Call Pilot has a message. Switching phones is no help. What keeps the light from coming on? A: Without any more information, let me go...
View ArticleNortel Notes – May 2013
by Phil Ruffin Q: I have a user with severe hearing loss and I’m trying to find a way to help her use the phone for long conferences without having to hold the handset the whole time.
View ArticleNortel Notes – June 2013
by Phil Ruffin Q: All my phones that go to voicemail ring 5 times first. Now somebody wants his to ring 7 times. I looked at the programming and can’t find a 5 to change to a 7.
View ArticleNortel Notes – July 2013
by Phil Ruffin Q: We are out of IP phone licenses but I still have requests for softphones to allow workers to be able to use their phones from home. Is there a way to get more licenses temporarily...
View ArticleNortel Notes – August 2103
by Phil Ruffin Q: When I set up an extension, I always have to find two different numbers for the same phone. I asked my boss why I can’t just use the same number on both buttons but she said it won’t...
View ArticleNortel Notes – September 2013
by Phil Ruffin Q: Someone recommended updating the firmware on phones as I install them. I figured out how to do one but it takes over the system for a long time while it does it. How can I update my...
View ArticleNortel Notes – October 2013
by Phil Ruffin Q: The company where I work has DID numbers that take calls in from callers to their extensions on the phones. I need some more numbers to use but can’t use the ones we have because...
View ArticleNortel Notes – November 2013
by Phil Ruffin Q: Some of the phones in my system have the same extension two or more times on the same phone. The others have different numbers so I don’t know why I would use the same or different...
View ArticleNortel Notes – December 2013
by Phil Ruffin Q: What is an RNPG on a phone and how does it work? A: We don’t use Ringing Number Pickup Groups as much as we used to. The idea behind them is to treat callers like visitors and make...
View ArticleNortel Notes – January 2014
by Phil Ruffin Q: I have a user who just started working from home all the time. She doesn’t get many calls, and just has her phone forwarded to voice mail. Now they plan to put a new employee in her...
View ArticleNortel Notes – February 2014
by Phil Ruffin Q: We had a shock last week when we found out users who forward their desk phones to their cell phones at night are sometimes forwarding them to numbers in other countries and placing...
View ArticleNortel Notes – March 2014
by Phil Ruffin Q: We use a lot of IP phones and recently I noticed we have a lot of failures of the newer 1140E phones while the old i2004 phones are working just fine. It seems like nothing is as...
View ArticleNortel Notes – April 2014
by Phil Ruffin Q: I’m connecting my Nortel system to another system using T1 connections, but I’m told I need to use a crossover cable. Is this a special Nortel cable or can I just order a crossover...
View ArticleNortel Notes – May 2014
by Phil Ruffin Q: I have a user who requested cordless headsets for her small department. They want to be able to walk around the office and server room while talking to their customers. I got some...
View ArticleNortel Notes – June 2014
Q: I set up Nortel IP sets for my company and we use 1140E sets. I can usually get them to work, but sometimes especially if they come from another site I can’t get them to connect.
View Article
